Frequently
          asked Questions about Custom Pet Portraits
          Ordering
          a portrait is EASY! 
          Pick
          out what portrait size you want Portrait
          Sizes and Prices , read my Order
          Form  and email me your digital photos or send your photos in
          the mail. I will return all photos sent back to you unharmed with your
          finished portrait!
    
          Your complete
          satisfaction is very important to me, and that's why all my portraits
          are 100% guaranteed! You will even receive a scan of your portrait,
          for your approval, before I mail it out to you.
    What
    materials do you use to draw the portraits?
      I draw all of my
    portraits in Prismacolor® colored pencils and pastels for the backgrounds.
I occasionally will use a bit of acrylic paint for highlights
    in white (ie: whiskers, fur highlights).
I find this works best in bringing out the
    details in fur and other areas that need highlighting to create the most realistic and
    accurate drawing of your pet. Your finished portrait is then sprayed with a clear,
    fine-mist fixative to help ensure it's long life and protection. All portraits are drawn
    on heavyweight, acid-free (paper will not yellow) Strathmore paper.
    Also see: Creating
    a Portrait 
    
    Back to top
    Which photos are best to send to you of my pet? Photo Tips?
     
    
    Please
    send at least 2
    clear and up-close photos of your pet's face. It's best to take photos of your pet outside
    in natural light. Using a flash indoors can wash out your pet's true coloring, and cause
    red-eye.  Focus on your pet's face, and get as much of the face and neck area in your
    photo without cropping off the ears. Try to take the photos at your pet's level, without
    him having to look up at you unless that's the way you want it to look in your
    portrait.  Additional pets,
    features, or backgrounds can be combined from separate photographs, and
    elements such as unwanted backgrounds, collars and leashes can be omitted.
     
    If your pet won't sit
    still for you, try holding up his favorite toy near your camera so your pet's attention is
    directed where you want it to be.
     
    *The more clear and
    focused your photo is, the more accurate your portrait will be. If your photo is blurry or
    the pet is very small in the photo, I will have to do a lot of guesswork on the detail,
    and your portrait won't be as accurate as it could be.
 A good rule of
    thumb: In the photo, the head of 
your pet should be at least the size of a quarter. In addition, the subject 
should take up 1/2 to 2/3 of the whole photograph.
    Click
    here to see the making of a Golden Retriever portrait
    Click
    here to see the making of a Rottweiler/Lab portrait
    
    Back to top
    What portrait sizes do you offer?
     My pet portraits are
    available in 4 sizes:
    
      -    8" x 10" - Fits 1 animal head in portrait, or
        whole body of small mammal or bird.
- 11" x 14" - Fits up to 3 animal heads in portrait, or
        2 whole bodies
- 14" x 17" - Fits up to 4 animal heads in portrait, or up to
        2 whole bodies
- 16" x 20" - Fits up to 5 animal heads in portrait, or up to
        3-4 whole bodies.
- Birds and Small Mammals- Because
        of their size, I can fit more of them in a portrait than described above
        in the 11x14, 14x17 and 16x20. 
*  If you are not sure what size
          you need for your portrait, please contact with me and I can make some
          suggestions. If you have a specific
          portrait size in mind that isn't listed above, I can easily custom-draw a certain size for you.  
    Also see: Portrait
    Prices 
    
    Back to top 
    
    Can I have this matted and framed?
     
     I do not mat and frame
    the portraits myself because it's risky to ship with the glass in the frame.  I think
    it's best if you pick out a mat and frame of your choice for your portrait
    after  you
    receive it.  Frames and pre-cut mat board can be purchased from any
    arts & crafts store or department store, if you like. ( ie: K-Mart, Wal-Mart
    etc..) Those stores sell pre-cut mat board and frames in different sizes
    at very reasonable prices.  Of course you can
    always have your portrait professionally matted and framed if you wish.
    
    Back to top 
 
    How long will it take to draw the portrait?
     
    I usually can draw your
    portrait in one week. However, if I am backed up with orders for the holidays, I will let
    you know- it may take 2-3 weeks. While I'm drawing your portrait, I will email
    scans of your portrait to you so you can see how it's coming along, and for you to make
    any changes or suggestions if need be. You will see a final scan of your
    portrait before it's mailed
    out to you.
    
    
    
    
    Back to top 
    
    How
    do I order and pay for my portrait?
     
  
     You can email
    your portrait information to me (what size, how many pets will be in
    portrait, head or full-body portrait).  You can send your photographs along with your payment,
    or send a digital image as an email .jpg attachment.  Please include
    any additional information including desired changes, etc. with your image.
    
       I accept payment through PayPal, 
    money order, or cashiers check (bank check). Money orders can be easily
    purchased at most convenience stores, grocery stores, Wal-Mart or K-Mart.
    Sorry, I do not take personal checks. You can send your photographs of your
    pet along with your payment, or email digital photos. 
    All photos mailed to me are returned back to you unharmed with
    your finished portrait. Because drawing a portrait is a large commitment on my part, I ask
    for full payment with your order to ensure the sincerity of the request.  I do not deposit your
    payment until you have approved of the final portrait and are 100% satisfied with it.
Image copyright is retained by
          the artist. However, if I intend to put the image
    of your portrait in my online gallery, I will ask for your permission first.
                          
      
                          
                          
    
    
    
    Back to top 
    
    
    
    
    
    What is your return policy
    if I'm not satisfied?
    
     
 
  I guarantee all my work
    to be done to your satisfaction or your money will be refunded in full. During the process
    of making your portrait, I will email you scans of your portrait to get your input, and
    make any changes necessary before it's completion. You will receive a scan
    of your portrait for your approval, or suggest any changes to be made. This helps ensure that you are happy
    with your portrait before it's mailed out to you.